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Privacy Policy

This website ("website") www.monicarichkosann.com is owned and operated by MRK Fine Arts, LLC. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name and address. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

We never store your credit card information.

You may purchase online merchandise by phone by calling toll-free 1.800.251.3141. Our standard business hours are Monday - Friday, 9am - 5pm EST. One of our customer service associates will gladly take your order.

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

This Privacy Policy was last updated on November 24, 2014.

The Information We Collect

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this website or participate in all of its features.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use the Information We Collect

We use the information we collect for various purposes, including:

  • To complete your purchase transactions
  • To provide the services you request
  • To send you our catalogs and other offerings by mail
  • To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
  • To notify you of product recalls or provide other information concerning products you have purchased
  • To improve our merchandise selections, customer service, and overall shopping experience

Others with Whom We Share Your Information

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Monica Rich Kosann partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. We may also use Monica Rich Kosann cookies to provide similar enhanced online marketing to you based on your interests and preferences.

Your Choices Regarding Use of the Information We Collect

We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail : If you wish to be removed from the list of customers that receive direct mail, please either write to Monica Rich Kosann Customer Service via email at concierge@monicarichkosann.com, or via postal mail at P.O. Box 478, New Canaan, CT, 06840. You can also call toll-free at 1-800-251-3141.

Email : All of our email newsletters contain an "unsubscribe" link in the footer. To discontinue all email marketing, please click the unsubscribe link. You can opt back in at any time. Please note that this will not affect transactional emails such as order confirmations and order status updates.

Please note that in rare instances, customer lists are prepared well in advance of an offering, and you may continue to receive some offers after your request. We appreciate your patience and understanding in giving us time to carry out your request.

Cookies and How We Use Them

A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use the information for statistical analysis purposes and then the data is removed from the system.

We also use cookies to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the name of the website you visited immediately before clicking to monicarichkosann.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. These third parties are prohibited by our contract with them from sharing that information with anyone other than us and our other service providers.

A list of the cookies that we collect can be found in Appendix A.

Links to Other Sites

While visiting monicarichkosann.com, you may link to websites operated by our business partners or other third parties. This does not mean that we endorse these websites. We do not make any representations or warranties about any website you may access through this website. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Monica Rich Kosann Privacy Policy. Make sure you understand any website's privacy policies before providing personal information.

Online Account Registration

To make online shopping faster and easier, you may register with monicarichkosann.com. As a registered customer, you only have to enter your shipping addresses and billing addresses once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

Please note that for your protection, we never retain credit card information.

Emails

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Monica Rich Kosann you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

Questions?

We'll be happy to provide additional information or answer any questions. Please call toll-free 1.800.251.3141.

Write: concierge@monicarichkosann.com or MRK Fine Arts, LLC, PO Box 478, New Canaan, CT 06840

Appendix A

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.