Shipping & Returns
Orders Over $225 will require a signature for delivery. Please contact us if you require your shipment to be delivered without a signature. Please note, due to Covid-19, shipping carriers may sign your package on your behalf.
All of our orders are shipped with a tracking number. You will receive an email with the tracking number when the order is processed and when it is out for delivery. If you do not receive your package and the tracking number shows your package was delivered, please reach out to us at 1(888) 684-2719 or email us at firstname.lastname@example.org within 24 hours of the tracking “delivery” date.
We offer complimentary same day shipping on all in stock items placed by 3pm ET. Orders placed Monday-Thursday (except holidays) after 3pm ET will be processed the following business day. Orders placed after 3pm ET on Friday will be processed the following Monday. **Please note: same day shipping does not apply to orders containing private sale items.
All orders shipping to a US address receive complimentary UPS Carbon Neutral Ground shipping at checkout - no coupon code required. Charges for other expedited shipping methods can be calculated at checkout. Please note, that we are not responsible for any carrier delays.
Shipping Restrictions : Please note that due to the nature of our items, we are unable to ship packages to PO Boxes, UPS Stores or FedEx Retail Locations.
UPS CARBON NEUTRAL GROUND SHIPPING
Unless an expedited service is requested, your order will ship UPS Ground, and should arrive in approximately 2-7 business days.
All of our UPS Ground shipping is part of UPS’s carbon offset program. This means for every tonne of CO2 a package produces in transportation, an equivalent amount of CO2 is saved by a verified emission reduction project somewhere else in the world. If you are interested in learning about the specific projects UPS is working on to offset the carbon emissions, you can read about it here.
RETURNS, EXCHANGES & REFUND POLICY
Items that are being returned for a refund or exchange must be received within 30 days of purchase (order date). Please ensure that all pieces, including flat surfaces, are protected when returning. For example, chains should be separated from locket to prevent scratching during shipping. Pieces must be received unworn and in their original condition in order for the return or exchange to be processed. All original paperwork must be included in the package in order to receive a full refund. Monica Rich Kosann will pay the return shipping costs for items received in error or items to be exchanged (For US orders only). Please note that customized, engraved or items sold in our private sale are not eligible for returns.
To initiate a return, please call us at 1(888) 684-2719 or email us at email@example.com.
You can expect to receive your refund within two weeks of shipping your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return Shipments should be sent insured with a trackable method (such as UPS, FedEx or USPS).
Insurance is highly encouraged for return shipping items and we advise customers to use a shipping method where a tracking number is provided to you for reference.
We will notify you via e-mail of your refund once we've received and processed the returned item.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please note, the shipping charge associated with your order does not include these duties, customs and local taxes.
Canada : All orders over $250 shipping to a Canadian address will receive complimentary FedEx International shipping. Duties and Taxes are the responsibility of the customer once the package is received.
We welcome all of our international customers and we are able to ship to virtually any address in the world. All international orders are shipped via FedEx.
Please note that there are restrictions on some products, and certain items cannot be shipped to international destinations. In the case of international orders, the time of delivery depends on your country's custom and postal services. International customers are responsible for knowing and abiding by all import restrictions to their countries, and for paying an and all fees, taxes, or tariffs induced.***
***Please note that the following countries have prohibited imports of Jewelry from the USA. Unfortunately, we can not ship any jewelry to these locations.
Albania, Algeria, Andorra, Angola, Azerbaijan, Bangladesh, Belarus, Botswana, Bulgaria, Burundi, Republic of Congo, Czech Republic (*gold jewelry is prohibited), Djibouti, Dominican Republic, Estonia, Gabon, Gambia, Guadeloupe, Guinea, India, Iraq, Israel, Kuwait, Lativa, Libya, Lithuania, Luxembourg, Moldova, Montenegro, Nepal, Nigeria, Pakistan, Palestine, Paraguay, Reunion, Russia, Rwanda, Senegal, Serbia, Syria, Togo, Tunisia and Yemen.