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Shipping & Returns

*Orders will require a signature for delivery.

USA Mother's Day Shipping Deadlines : For delivery in time for Mother's Day, please place orders by 4pm EST on Friday 5/10 and select shipping option for Saturday overnight delivery.  

 

 

Orders will require a signature for delivery.

 

 

Complimentary Express shipping (2-3 days) on all orders:  Order by Wednesday 5/8 4pm EST for delivery in time for Mother's Day.  Complimentary express shipping will begin 4pm EST 5/3 through 4pm EST 5/8 for all orders. Select Free Express Shipping during checkout.
Complimentary FedEx Overnight on orders over $195: Order by 4pm EST Thursday 5/9 for delivery in time for Mother's Day. Complimentary overnight shipping will be available 4pm EST 5/8 through 4pm EST 5/9 for all orders over $195. Select Free Overnight Shipping during checkout.
Complimentary FedEx Saturday Overnight on orders over $500: Order by 4pm EST Friday 5/10 for delivery in time for Mother's Day. Complimentary Saturday overnight shipping will be available 4pm EST 5/9 through 4pm EST 5/10 for all orders over $500. Select Free Saturday Overnight Shipping during checkout.
Complimentary UPS Ground shipping: 
Please view the map below for the number business days in transit after shipping.

 

 

Please call 1.800.251.3141 for our FedEx Saturday Overnight delivery option.

 

 

International Mother's Day Shipping Deadlines : For delivery in time for Mother's Day, please place orders by 3pm EST on Thursday, 5/2 to allow for customs clearance.

 

 

**Please note, we are not responsible for any carrier delays.

 

 

SHIPPING POLICIES

Orders will require a signature for delivery.

All orders include shipping to a US address receive complimentary UPS Ground shipping at checkout - no coupon code required.  Charges for other expedited shipping methods can be calculated at checkout when you choose your method of shipping and enter your shipping address.  Please note that all orders are shipped insured, and require a signature upon delivery. Please contact us if you require that your shipment be delivered without a signature. Please also note that we are not responsible for any FedEx or UPS shipping delays and that all orders are subject to inventory availability.

Shipping Restrictions : Please note that due to the fact that all shipments require a signature upon delivery, we are unable to ship packages to PO Boxes, UPS Stores or FedEx Retail Locations. 

Orders placed Monday-Thursday (except holidays) after 3pm EST will be processed the following business day. Orders placed after 3pm EST on Friday will be processed the following Monday. All orders on in-stock items will be processed and shipped within 72 hours. Orders with expedited shipping must be placed before 12pm EST in order to guarantee same-day shipping. We are sometimes able to rush a shipment after the 12pm EST deadline, please contact us at 1-800-251-3141 for details.  

**Please note, we are not responsible for any carrier delays.


STANDARD DELIVERY

If requested, your order will ship via UPS Ground. View UPS ground map below for the number of business days in transit after shipping.  Unless an expedited service is requested, your order should arrive in approximately 2-7 business days after shipping if ordered by 3:00pm (EST). Orders will require a signature for delivery. {Ground shipping is complimentary on all US orders}

Map


RETURNS, EXCHANGES & REFUND POLICY

EXTENDED HOLIDAY RETURNS: Any order placed 11/22/18 through 12/10/18 that is being returned for a refund or store credit must be received no later than 1/11/2019. Any orders placed after 12/10/18 are subject to our standard 30 day return policy below.

Items that are being returned for a refund must be received within 30 days of purchase (order date). Please ensure that all pieces, including flat surfaces, are protected when returning. For example, chains should be separated from locket to prevent scratching during shipping. Pieces must be received back unworn and in their original condition in order for the return to be processed. Monica Rich Kosann will pay the return shipping costs for items received in error or items to be exchanged. Please note that customized, engraved and discounted items are not eligible for returns.

To initiate a return, please call us at 1(800)251-3141 or email us at concierge@monicarichkosann.com.

You can expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Shipments should be sent insured with a trackable method (such as UPS, FedEx or USPS).

We will notify you via e-mail of your refund once we've received and processed the returned item.

Insurance is highly encouraged for return shipping items and we advise customers to use a shipping method where a tracking number is provided to you for reference.


INTERNATIONAL ORDERS

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 

Canada : All orders over $250 shipping to a Canadian address will receive complimentary FedEx International shipping.  Duties and Taxes are the responsibility of the customer once the package is received. 

We welcome all of our international customers and we are able to ship to virtually any address in the world. All international orders are shipped via FedEx.

Please note that there are restrictions on some products, and certain items cannot be shipped to international destinations. In the case of international orders, the time of delivery depends on your country's custom and postal services. International customers are responsible for knowing and abiding by all import restrictions to their countries, and for paying an and all fees, taxes, or tariffs induced.***

***Please note that the following countries have prohibited imports of Jewelry from the USA. Unfortunately, we can not ship any jewelry to these locations.

Albania, Algeria, Andorra, Angola, Azerbaijan, Bangladesh, Belarus, Botswana, Bulgaria, Burundi, Republic of Congo, Czech Republic (*gold jewelry is prohibited), Djibouti, Dominican Republic, Estonia, Gabon, Gambia, Guadeloupe, Guinea, India, Iraq, Israel, Kuwait, Lativa, Libya, Lithuania, Luxembourg, Moldova, Montenegro, Nepal, Nigeria, Pakistan, Palestine, Paraguay, Reunion, Russia, Rwanda, Senegal, Serbia, Syria, Togo, Tunisia and Yemen.